Refund policy

Refund Policy for Bracc Services

  • Refund Policy
    At Bracc Services (Pty) Ltd, we strive to ensure your satisfaction with every purchase. This policy outlines our approach to refunds and exchanges for products bought directly from us.

    Product Availability

    Our offerings are subject to stock availability. If an item is out of stock, it will be clearly indicated on our online shop. Should you place an order for a product that is unexpectedly unavailable, we will reach out to discuss alternative options.

    Order Cancellation

    You may cancel your order if payment has not yet been made. Once payment is completed, cancellations are only possible prior to dispatch.

    Damaged Products

    If you receive a damaged or defective item, please notify us within one business day. We will arrange for a replacement or a full refund for the affected product at no extra cost to you.

    Satisfaction Guarantee

    We offer a 7-day satisfaction guarantee. If you are not fully satisfied with your purchase, please contact us within 7 days of receiving your order, stating your reason for dissatisfaction. Please note that return shipping costs will be your responsibility. Once we receive the unused item, we will process a refund for the product value.

    Incorrect Items

    If you receive an incorrect product, please contact us within one business day. We will verify the error and arrange for the correct item to be sent to you at no additional charge.

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SAiCS Health and Beauty and other Non Food Products

  • Damage Reporting: If your SAiCS product arrives damaged, please notify us within 24 hours of delivery.
  • Valid Reasons for Damage: Claims will be assessed based on valid reasons such as:
    • Product leakage or spillage.
    • Broken or unusable packaging.
    • Incorrect items received.
  • Supplier Replacement: For valid claims, we will consult with our supplier to determine if a replacement can be issued.
  • Hygiene Considerations: Due to health and safety regulations, we cannot accept returns for opened or used products.

For any inquiries regarding our return policy, please contact our customer service team.